FAQ

Frequently asked questions

Can I customise  and personalise orders?


Custom and personalised orders are gladly undertaken. Please contact us to discuss. A quotation will be provided after we discuss and agree to a design with specifications. Customised items will take longer than the items we have advertised. https://www.picnartsugar.com.au/product-page/custom-sprinkle-mix https://www.picnartsugar.com.au/product-page/custom-edible-icing-paper-cupcake-toppers-cake-topper




What are the ingredients, storing and using instructions?


See individual items for product ingredients. You will receive your items with Ingredients / Storing instructions / Instructions to use (Icing paper).

Below are some basic storing instructions

Sprinkles

Keep your item in a cool dry place, never refrigerate the item. Avoid heat, moisture and excessive sun light when storing the item. Always leave the item in the air tight pack or an air tight container. Recommended shelf life 18 months.

Icing paper

Do not take the item out of the air tight packing until you are ready to use it. You will receive instructions on how to use the item with the pack. Keep your item in a cool dry place, never refrigerate the item. Avoid heat, moisture and sun light when storing. Recommended shelf time 3 months.




What happens if my item was recieved in damaged condition?


If you find your item damaged during delivery please take a photo and inform us with photo evidence within 24hours. However please note that due to the nature of our products PICNARTsugar will not be responsible for the damages occurred during delivery. To avoid such mishaps we make sure our packaging is done using quality materials and with good care.

Please visit our Return Policy for more information

https://www.picnartsugar.com.au/shipping-and-return-policie




What's icing paper and Wafer paper?


Icing paper is layers of icing thinly pressed on to a sheet, made with real sugar icing and the best quality food colouring that we source from specialist manufacturers around the world.

These product are Gluten Free, Dairy Free, Egg Free, Nut Free

Full ingredients are listed below:
ICING:
Water, Cornstarch, Corn Syrup, Corn Syrup Solids, Cellulose (plant based), Sorbitol, Glycerine, Sugar, Canola Oil, Gum Arabic, Polysorbate 80, Vanilla, Titanium Dioxide, Citric Acid

Wafer paper is an edible paper, usually made of rice or potato flour

WAFER PAPER & WAFER CARD:
Potato starch, Olive oil, sweetener (sucralose), vanilla.

Edible images can be applied on any sweet products with a flat surface. It needs a binding agent such as buttercream, fondant, royal icing, chocolate ect.

More Instructions on How to use and store will be sent to you with the product.




Can I order early, will my product last long?


The recommended shelf life for Edible Images are 3 months and 18 months for Sprinkles. If you like to plan ahead or ordering from another country please order in advance.




Can I pick up my order?


If you are able to pick up, we are happy to accommodate it. Please select pick up from store option when checking out. You will recieve a pick up ready notification via e mail (please check your spam), Reply to that email or send us a text to confirm a pick up date and time prior to arrival. If you are living in Melbourne please contact us to find out the possibility of collecting the item from the city.




Can I bake with sprinkles in the batter?


If you’re adding sprinkles directly to batter before baking, they will bleed into the batter. Thicker Jimmies and confetti are more suitable with less amount of bleeding.




Can the sprinkles be baked?


If you want to bake with sprinkles on top, coloured sugar will be your best friend. Rest of the sprinkles are generally not heat resistant. Some sprinkles can be cooked in the oven for a very short period approximately 5-6 minutes. 2mm Sprinkles are more heat resistant than the other sizes.




Do you sell Vegan Sprinkles?


We have a beautiful range of Vegan Sprinkles, please click vegan range to shop the collection and check ingredients before you make your purchase.

https://www.picnartsugar.com.au/vegan-range




Do you sell Gluten Free Sprinkles?


Visit below link for the amazing gluten free range of sprinkles. Be aware that we don’t work in a gluten free environment and check the ingredients before making your purchase.

https://www.picnartsugar.com.au/gluten-free-range




I would like to collaborate on Instagram


Please find below guidelines for our collaboration program Our goals and aims for collaborating, 1) Growing our audience/followers. 2) Marketing our products to generate sales. 3) Valuable content for promotions. You must fullfil below criteria to be a suitable candidate. 1) Be a loyal customer. 2) Ongoing relationship with us by tagging and sharing when you use our products. 3) Considerably large audience where it is beneficial for us to collaborate as a business. 4) A marketing strategy to achieve both our goals. 5) Highly engaged content.




I would like to know wholesale and stockist information


Please apply by clicking the link below and we will send you the information if you’re buying for a business.

https://www.picnartsugar.com.au/wholesale-stockist-application