Frequently asked questions

Vegan sprinkles We have a beautiful range of Vegan Sprinkles, please click vegan range to shop the collection and check ingredients before you make your purchase. https://www.picnartsugar.com.au/vegan-range Gluten friendly range of sprinkles Visit below link for the amazing gluten friendly range of sprinkles. Be aware that we don’t work in a gluten free environment and check the ingredients before making your purchase. https://www.picnartsugar.com.au/gluten-free-range Kosher & Halal sprinkles We do not currently hold certification for Kosher or Halal sprinkles. However, we recommend exploring our vegan range, as these products may better align with your requirements. https://www.picnartsugar.com.au/vegan-range

Yes, we ship to many countries worldwide. To check if delivery is available to your location, simply add an item to your cart and proceed to checkout, the available shipping options and costs will be displayed there.

Please apply by clicking the link below and we will send you the information if you’re buying for a business. https://www.picnartsugar.com.au/wholesale-stockist-application

As part of our service, we are pleased to offer a collection facility for your convenience. Place your order by selecting pick-up option as your shipping method. Please discuss a date via email or text (Text Line: +61490177463) and pick a time slot from below to collect your order, so that we can continue our work smoothly while providing you with seamless service. Please note that we do not have a physical storefront, so collections must be arranged in advance. Thank you for your understanding and cooperation. ​​ Pick-up time slots as follows, 9-10.30am Mon-Fri 2-3.30pm Mon-Fri 10-11.30am Mon-Fri (School Holidays Period) ​All time slots are excluding public holidays

Custom and personalised orders are gladly undertaken. Please contact us to discuss. A quotation will be provided after we discuss and agree to a design with specifications. Customised items will take longer than the items we have advertised. https://www.picnartsugar.com.au/product-page/custom-sprinkle-mix https://www.picnartsugar.com.au/product-page/custom-edible-icing-paper-cupcake-toppers-cake-topper

Please find below guidelines for our collaboration program Our goals and aims for collaborating, 1) Growing our audience/followers. 2) Marketing our products to generate sales. 3) Valuable content for promotions. You must fullfil below criteria to be a suitable candidate. 1) Be a loyal customer. 2) Ongoing relationship with us by tagging and sharing when you use our products. 3) Considerably large audience where it is beneficial for us to collaborate as a business. 4) A marketing strategy to achieve both our goals. 5) Highly engaged content.

If you find your item damaged during delivery please take a photo and inform us with photo evidence within 24hours. However please note that due to the nature of our products PICNARTsugar will not be responsible for the damages occurred during delivery. To avoid such mishaps we make sure our packaging is done using quality materials and with good care. Please visit our Return Policy for more information https://www.picnartsugar.com.au/shipping-and-return-policie

The recommended shelf life for Edible Images are 3 months and 18 months for Sprinkles. If you like to plan ahead or ordering from another country please order in advance.

See individual items for product ingredients. You will receive your items with Ingredients / Storing instructions / Instructions to use (Icing paper). Below are some basic storing instructions Sprinkles Keep your item in a cool dry place, never refrigerate the item. Avoid heat, moisture and excessive sun light when storing the item. Always leave the item in the air tight pack or an air tight container. Recommended shelf life 18 months. Icing paper Do not take the item out of the air tight packing until you are ready to use it. You will receive instructions on how to use the item with the pack. Keep your item in a cool dry place, never refrigerate the item. Avoid heat, moisture and sun light when storing. Recommended shelf time 3 months.

If you want to bake with sprinkles on top, coloured sugar will be your best friend. Rest of the sprinkles are generally not heat resistant. Some sprinkles can be cooked in the oven for a very short period approximately 5-6 minutes. 2mm Sprinkles are more heat resistant than the other sizes.

If you’re adding sprinkles directly to batter before baking, they will bleed into the batter. Thicker Jimmies and confetti are more suitable with less amount of bleeding.

For estimated delivery timeframes, please refer to our delivery partner, Australia Post, using their postage calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ We dispatch from Armstrong Creek, VIC 3217. Please note that our processing time is 1–3 business days. We dispatch within 1–2 business days approximately 90% of the time; however, in rare occasions it may take up to 3 business days. If you require your order urgently, we recommend selecting Express Post at checkout. Please note that Express shipping applies to the postal delivery timeframe only and does not reduce our processing time. At this stage, we do not offer an express processing service.