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SHIPPING POLICY

SHIPPING PROVIDER 

All the items are posted via Australia post (Service Provider), standard delivery. To ensure speedy delivery please upgrade to express post at check out. Express service will take 1 to 6 business days depending on your zone (Australia only). 

PROCESS TIME 

All orders are processed and dispatched within 1-3 business days. And the tracking number will be updated to your order within the same time. An automated email will be sent once the items are dispatched (This may land in your junk mail).

Please use below link to track your order using the tracking number provided.

https://auspost.com.au/mypost/track/#/search

 

If you have selected Express service you will receive a text message by the service provider with the status of your order with a clickable link to view further details. (Only available if the Mobile number was Provided)

DELAYS 

Any delays during transit (after dispatched) should be dealt with the service provider and we will offer information requested by our customers if there any need be. PICNARTsugar will not be responsible for any delayed due to public holidays, any unforeseen circumstances, delayed due to custom clearance and delays due to misjudgements of duration by the customers.

DAMAGES 

Our packaging is done with care and we use different sizes of packaging boxes and suitable filling material to make sure your items are safe and well presented. PICNARTsugar will not be responsible for any damages occurred by mishandling the items during delivery through the service provider. However, we will offer our full support to take the matter to the service provider and make sure your requirement is fulfilled.

OVERSEAS ORDERS

Any overseas customers are requested to order well in advance to your required date to make sure the items will arrive on time. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs clearance. Please contact the service provider (Australia Post) if you have any issues with this regard. And we will support you in any way we can.  

RETURN
AND
CANCELLATION POLICY

PICNARTsugar source premium quality material from many counties including Australia. We harmonise and pack them in our little sprinkle lab here in Geelong, Australia. We make sure to adhere all the food safety and hygiene guidelines in order to offer you a high standard product. Our dispatch process includes cross checking the order twice and including a hard copy of your order if it’s more than three products.

According to food safety regulation in Australia we cannot accept returns.

Once the order has been dispatched/made cancellations won’t be accepted, refunds will only be issued if we have send you a wrong item or if the item has a defect irrelevant to shipping. 

If you have any issues after receiving, please contact us immediately via e-mail (contact@picnartsugar.com.au), text line (0490177463) or web chat with evidence and we will make sure to attend to your inquiry as soon as possible to offer you the best solution since your satisfaction is our priority.

 

 

~We are always here to help~